Privacy Policy
This policy explains, in plain terms, what information Feral Tide collects, why we collect it, and the choices you have.
Last updated: This is a general template and should be reviewed and adapted to reflect your actual data practices and applicable law before publication.
Feral Tide ("we", "us", or "our") provides AI-driven data analysis and algorithmic execution tools for crypto markets. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, create an account, or use our services (collectively, the "Services").
By accessing or using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use the Services.
Information We Collect
We collect information in a few different ways: directly from you, automatically as you interact with the Services, and in some cases from third parties such as identity verification or market data providers.
Information you provide directly may include your name, email address, phone number, account credentials, payment or wallet details, and any information you submit when contacting support or completing onboarding or verification steps.
Information collected automatically may include device identifiers, IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and general location data inferred from your IP address. We may use cookies and similar technologies to collect this information, as described in our Terms of Service and any separate cookie notice.
Where permitted, we may also receive information from identity verification partners, analytics providers, or blockchain network data that is inherently public, in order to operate and secure the Services.
How We Use Information
We use the information we collect to provide, maintain, and improve the Services, including to operate accounts, process instructions you authorize, run analytical and algorithmic processes, and communicate with you about your account or support requests.
We also use information to maintain the security and integrity of the Services, detect and prevent fraud or misuse, comply with legal and regulatory obligations such as identity verification and record-keeping, and to understand how the Services are used so we can improve functionality and performance.
Where you have given consent, or where otherwise permitted, we may use your contact details to send you product updates, service notices, or marketing communications. You can opt out of non-essential communications at any time using the methods described below.
We do not use your information to make fully automated decisions that produce legal effects concerning you without an appropriate level of human oversight, except where required to operate core trading or execution functionality you have specifically requested.
Who We Share Information With
Service Providers
We may share information with third-party vendors who perform services on our behalf, such as hosting, analytics, customer support, identity verification, and payment processing. These providers are only permitted to use your information to perform the services we have requested.
Legal & Regulatory Requirements
We may disclose information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.
Business Transfers
If Feral Tide is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will take reasonable steps to ensure any successor continues to honor commitments made in this policy.
With Your Consent
We may share information with other third parties when we have your consent to do so, or when you direct us to share information as part of using a specific feature of the Services.
Key Terms Used in This Policy
- Personal Information
- Any information that identifies, relates to, or could reasonably be linked to an individual, such as a name, email address, or account identifier.
- Processing
- Any operation performed on information, including collection, storage, use, disclosure, and deletion.
- Service Provider
- A third party engaged by Feral Tide to perform specific functions on our behalf, under contractual obligations regarding data handling.
- Cookies
- Small text files stored on your device that help us recognize your browser and understand usage patterns across the Services.
Data Retention
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Data Security
We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information you provide to us.
International Transfers
Depending on where you are located, information we collect may be transferred to, stored, and processed in a country other than your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable data protection requirements.
Children's Privacy
The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
Access & Correction
You may request a copy of the personal information we hold about you and ask us to correct any information that is inaccurate or incomplete.
Deletion
You may request that we delete your personal information, subject to certain exceptions such as legal, regulatory, or record-keeping obligations.
Opt-Out
You may opt out of receiving marketing communications at any time, and may also have the ability to adjust certain cookie or tracking preferences through your browser settings.
Depending on your jurisdiction, you may have additional rights under applicable data protection law. To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to certain requests.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate essential features of the Services, remember your preferences, and understand how visitors interact with our website. Some cookies are strictly necessary for the Services to function, while others support analytics or functionality improvements.
Most browsers allow you to control cookies through their settings, including blocking or deleting them. Please note that disabling certain cookies may affect the availability or performance of some features of the Services.
Where we use third-party analytics tools, those providers may set their own cookies subject to their respective privacy practices, which are not controlled by Feral Tide.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" notice at the top of this page and, where appropriate, provide additional notice.
We encourage you to review this policy periodically to stay informed about how we handle information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page. For general terms governing use of the Services, please see our Terms of Service.